Aging Infrastructure Meets Aging Workforce Knowledge

As experienced utility operators retire, many organizations are facing a growing challenge: how to preserve the institutional knowledge that keeps grid operations running smoothly during high-pressure events.

A T&D World article on aging infrastructure and aging workforce knowledge highlights the importance of unifying systems, preserving expertise, and embedding operational knowledge into workflows before it is lost: https://www.tdworld.com/smart-utility/data-analytics/blog/55378019/aging-infrastructure-aging-workforce-how-utilities-can-keep-expertise-on-the-grid

This issue becomes especially visible during outages, when crews and operators need accurate system records, shared situational awareness, and a clear understanding of how assets behave under stress.

The challenge is not just replacing retiring workers. It is making sure critical expertise remains accessible, consistent, and scalable across every shift, team, and operating condition.

For utility leaders, this raises an important question: how can knowledge transfer become part of day-to-day operational systems instead of relying only on individual experience?